Workshop Speaker: Managing and Measuring Your Next Six Sigma Initiative

This workshop will expose you to effective business process management and performance methods that allow you to manage your Six Sigma initiative and improve organizational effectiveness. Within this framework, we will examine and show how to measure the impact Six Sigma has on changing organizational effectiveness. We will further examine strategic planning methods and show how such methods may be used to create a consistency of purpose throughout the organization. Beyond this, project selection techniques that deliver both strategic and tangible results will be discussed and illustrated. Furthermore, we will introduce Emotional Intelligence and its importance when selecting Six Sigma training candidates. Finally, business process performance scoreboards will be introduced. Such scoreboards will enable you to identify those business processes that are failing, meeting, or exceeding standards of performance. Scoreboards provide leaders with an effective way to manage by data and drive continual improvement and sustain senior management buy-in.

This important workshop will enable you to walk away with:

• An understanding of how to measure organizational effectiveness
• Quantify the cultural change impact of Six Sigma on organizational effectiveness
• Identify and prioritize high impact Six Sigma projects
• Select the appropriate Six Sigma Change Agents
• Review scorecards and use them to guide the process management system & identify Six Sigma projects systematically

Speaker: Making Six Sigma Last – How Emotional Intelligence Factors in Successful Six Sigma Team Dynamics

The successful completion of a Six Sigma implementation program and its maintenance depends on teams effectively working together and applying this proven methodology that defines, measures, analyses, improves and controls the process. These team dynamics and the roles and responsibilities of all parties involved are the last remaining key to a successful Six Sigma program. Through an examination of Emotional Intelligence and its role in selecting the right Six Sigma change agent, Andrew will discuss why some teams succeed whereas others fail.

Among the issues to de discussed are:

• Understanding how Emotional Intelligence competency, your change agent can potentially jeopardize the success of your Six Sigma program
• How EI can combat inefficiencies in decision-making